Our refund and dispute policy is subject to the terms and conditions outlined in our service agreement or contract. Please refer to the relevant documents for detailed information regarding your rights and obligations.

We reserve the right to update or modify this policy at any time, with or without prior notice. Any changes will be effective immediately upon posting on our website or other communication channels.

By engaging our drywall and painting services, you agree to abide by the terms of this refund and dispute policy. If you have any questions or require further clarification, please don't hesitate to contact us. We appreciate your trust in London DRP and look forward to serving you with excellence.

COMMERCIAL SERVICE AGREEMENT & TERMS AND CONDITIONS

Last Updated: June 2026

These Terms and Conditions (the "Agreement") constitute a legally binding agreement between London Drywall Repair and Painting (the "Contractor") and the purchasing business or entity (the "Client"). By enrolling in a Maintenance Package, submitting a request for a Virtual Quote, or authorizing a 15-Point Surface Audit, the Client agrees to be bound by these terms.

1. Scope of Services & Packages

The Contractor provides commercial facility repair, maintenance, and surface optimization services. The specific services are categorized as follows:

A. Rapid-Response Repair Package (Annual Retainer)

• Retainer Mechanics: This package operates as an annual service retainer. The Client pays a recurring fee to secure priority dispatch windows and dedicated operational availability.

• Response Windows: "Rapid-Response" dispatch times are subject to local traffic, material availability, and severe weather conditions within Ontario, but prioritize Retainer clients ahead of non-contractual volume.

• Emergency Interventions: Scope includes the containment and repair of sudden operational damage, including but not limited to: damaged drywall and corner bead, interior surface disruptions from leaks (leaky pipes, soaked ceiling tiles, flooded carpet), and structural wall/trim deterioration.

• Exclusions: This package is designed for minor-to-moderate surface and structural restoration. Major structural remodeling, structural engineering modifications, main line plumbing source repairs, and primary electrical rerouting are explicitly excluded.

B. Seasonal Exterior Protection Retainer (Seasonal Plan)

• Retainer Mechanics: This package operates on a cyclical, weather-dependent seasonal schedule. Services are budgeted and executed during optimal climate windows in Ontario (typically spanning May through October).

• Exterior Asset Scope: Services are strictly limited to the exterior architectural and security features of the office building or warehouse facility. This includes the preparation, rust treatment, priming, painting, and minor structural repair of:

  • High-traffic steel loading dock doors, commercial metal entry doors, and frames.

  • Safety bollards, guardrails, and perimeter security fencing.

  • Exterior pedestrian railings, metal stairwells, and structural trim assets.

  • Other areas agreed upon by both parties and within the capabilities of the Contractor.

• Ontario Climate Dependency: Because industrial coatings require strict temperature and moisture parameters to cure correctly, the Contractor reserves the right to reschedule exterior applications without penalty if local weather forecasts present precipitation or temperatures dropping below the manufacturer's specified limits (typically 10°C).

C. Pristine Maintenance Packages (Monthly & Quarterly Plans)

• Retainer Mechanics: These plans provide proactive, recurring scheduled maintenance to maintain a premium corporate aesthetic and catch interior wear before it requires structural reconstruction.

• Frequency Options:

  • Monthly Plan: Tailored for high-traffic corporate headquarters, active distribution hubs, or customer-facing commercial spaces requiring continuous aesthetic upkeep.

  • Quarterly Plan: Designed for standard warehouse administration zones or lower-frequency office environments requiring scheduled seasonal touch-ups.

• Interior Upkeep Scope: Visits include systematic scuff removal, high-durability paint touch-ups on interior drywall, cleaning and re-coating of high-wear baseboards and door frames, and replacing individual stained or damaged acoustic ceiling tiles.

• Scope & Hourly Caps: Pristine Maintenance packages cover minor cosmetic blemishes and scheduled preventative touch-ups. They are capped at a pre-negotiated number of technician hours per visit. If a visit reveals damage requiring extensive reconstruction (e.g., major water damage or large structural holes), it will fall outside this plan and be processed via a separate Virtual Quote or detailed inspection.

2. Payment Terms & Ontario Prompt Payment Compliance

All commercial invoices issued under this Agreement are governed by the strict timelines outlined in Part I.1 (Prompt Payment) of the Ontario Construction Act, R.S.O. 1990, c. C.30.

A. The "First of the Month" Condition Precedent

• Payment Deadline: Payment for the upcoming service period must be received by the Contractor in full on or before the first (1st) day of each calendar month (the "Due Date").

• Condition Precedent: The timely receipt of the retainer fee is a strict condition precedent to the commencement or continuation of any services. The Contractor is under no legal or contractual obligation to reserve dispatch priority slots, deploy emergency crews, or execute scheduled maintenance visits if the retainer balance remains outstanding on the 1st of the month.

B. Invoicing Cycle

• Advance Billing: To provide the Client’s accounts payable department with ample processing time, the Contractor will issue a statutory "Proper Invoice" on or around the 15th day of the preceding month for the following month's retainer fee.

• Ontario Harmonized Sales Tax (HST): In accordance with provincial regulations, the 13% Ontario HST will be calculated and clearly itemized on each monthly advance invoice.

C. Non-Payment, Automatic Suspension, & Liability

• Automatic Service Hold: If payment is not successfully cleared by 11:59 PM on the 1st of the month, the Client’s account will automatically be placed on Administrative Hold effective the second (2nd) day of the month.

• Suspension of Priority Dispatches: During an Administrative Hold, all priority response windows under the Rapid-Response Package are suspended, and scheduled calendar blocks for Pristine Maintenance or Seasonal Exterior work will be canceled or reassigned to active accounts.

• Indemnity During Lapse: The Contractor shall not be held liable for any operational downtime, facility degradation, active water damage progression (e.g., unaddressed leaky pipes, expanding ceiling tile stains), or code violations that occur while the Client’s contract is suspended due to non-payment.

D. Reactivation Protocol

• Account Restoration: To lift an Administrative Hold, the Client must pay the outstanding monthly retainer invoice in full. Services will resume within forty-eight (48) business hours of verified funds clearing the Contractor’s financial institution.

• No Pro-Ration: Retainer fees will not be pro-rated or discounted for days during which services were suspended due to the Client's late payment.

E. Alignment with Ontario Prompt Payment Regulations

• While Part I.1 of the Ontario Construction Act sets out baseline 28-day statutory payment defaults for standard trade invoicing, commercial parties in Ontario retain the legal right to contractually establish predetermined schedules for recurring fixed-fee maintenance services. By entering into this Agreement, both parties explicitly agree that the 1st of the month deadline constitutes the lawful, contractually agreed due date for all recurring retainer invoices.

3. Site Conditions, Containment & Asset Protection

• Work Zone Isolation: For all physical repairs (including Rapid-Response callouts), the Contractor will implement strict dust-isolation protocols using plastic sheeting and containment barriers.

• Client Clearing Obligations: While the Contractor takes meticulous care to protect desks, electronics, and warehouse inventory using clean drop cloths, the Client remains responsible for clearing a minimum three-meter (3m) operational clearance zone surrounding the damaged site prior to the Contractor's arrival.

• Sub-Surface Unknowns: The Contractor is not responsible for repairing pre-existing structural defects, active mold infestations, or systemic corrosion hidden within wall cavities that are uncovered during standard drywall removal. If found, work will stop immediately, and a remediation plan will be priced separately.

4. Limitation of Liability & Warranties

• Correction of Prior Work: When correcting surface deficiencies or architectural issues left behind by third-party contractors, the Contractor’s warranty applies solely to the specific mudding, sanding, framing, or painting layers applied directly by the Contractor. It does not extend to the underlying structural stability built by previous, non-affiliated entities.

• Financial Cap on Liability: To the maximum extent permitted under Ontario law, the Contractor’s total liability for any single claim, loss, property damage, or operational interruption arising out of this agreement—whether in contract, tort, or statutory breach—shall be strictly capped at the total financial amount paid by the Client to the Contractor for that specific work order or specific annual retainer package period.

• Indirect Damages: In no event shall either party be liable to the other for consequential, indirect, incidental, special, or punitive damages, including but not limited to loss of business revenue, commercial downtime, or tenant disruptions.

5. Governing Law and Dispute Resolution

This Agreement shall be governed by, interpreted, and enforced in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Any dispute regarding invoicing, scope of work, or contractual execution that cannot be resolved through amicable corporate discussion may be referred to interim, binding Adjudication via the Ontario Dispute Adjudication for Construction Contracts (ODACC) system as provided by the Ontario Construction Act, or alternatively settled in a court of competent jurisdiction within the province.

1. Preliminary Nature of Virtual Quotes

All "Virtual Quotes" provided by London DRP (the "Contractor") via email, text, or digital form are preliminary estimates only. These figures are based solely on the digital images, videos, and descriptions provided by the Client.

2. Right of On-Site Adjustment

The Contractor reserves the right to adjust the project scope and final pricing upon a physical inspection of the site. Final costs may be affected by substrate condition, structural accessibility, or site-specific factors (e.g., hidden moisture, lead paint, or non-standard textures) not visible in digital submissions.

3. The "$1500 Threshold" Policy

For project estimates exceeding $1500.00 (CAD), a physical site visit and professional assessment are mandatory. No final cost agreement or project scheduling will be finalized for projects of this scale until an on-site inspection is completed.

4. Final Quote & The 10% Rule (Ontario CPA)

Upon completion of a physical site visit, London DRP will provide a Final Quote. In accordance with the Ontario Consumer Protection Act, the final price for the specified goods and services will not exceed this Final Quote by more than 10% unless the Client agrees to additional work or materials through a signed Change Order.

5. Taxes & Fees

All quotes are subject to applicable HST unless otherwise stated. Quotes are valid for 30 days from the date of issuance.

6. Insurance & Compliance

London DRP is fully insured with Zensurance (Liability) and maintains active WSIB coverage for all site visits and project executions.

7. No Binding Agreement

A Virtual Quote does not constitute a binding contract. A formal project agreement, including start/completion dates and a detailed scope of work, must be signed by both parties before work commences.

1. Purpose and Intent

The 15-Point Facility Surface Audit (the "Audit") is a complimentary, non-invasive visual assessment intended to assist facility managers and property owners in London, Ontario, with proactive maintenance planning. The Audit is a diagnostic tool for identifying wear and tear in the drywall, acoustic, and decorating trades and is not a comprehensive structural or engineering inspection.

2. Eligibility and Availability

Limit: One (1) complimentary Audit per commercial site or company per calendar year.

Geographic Scope: This offer is currently limited to commercial properties within the City of London and surrounding Middlesex County.

Right of Refusal: London DRP reserves the right to refuse Audit requests for sites that do not meet commercial safety standards or fall outside our primary service trades.

3. Scope of the Audit

The Audit consists of a 45-minute on-site walkthrough focusing on three primary categories of facility health:

I. Walls & Substrate (Drywall & Wallpaper)

1. Stress Crack Assessment: Identification of settling cracks.

2. Corner Bead Integrity Check: Assessment of high-traffic outer corners.

3. Substrate Moisture Test: Visual check for bubbling or soft spots (non-probing).

4. Wallpaper Seam Adhesion: Inspection for curling or peeling.

5. Impact Zone Evaluation: Identification of recurring equipment damage.

II. Ceiling & Overhead (Acoustics & Safety)

6. Stain/Leak Trace: Identification of water-stained tiles.

7. Tile Alignment & Sag: Assessment of office insulation and fit.

8. Grid Security Check: Leveling and security check of metal tracks.

9. Acoustic Integrity: Identification of missing/broken acoustic elements.

III. Surfaces & Finishes (Painting & Hardware)

10. High-Traffic Scuff Audit: Level of "burnishing" or surface wear.

11. Exterior Substrate Adhesion: Check for chalking or bubbling on exterior paint.

12. Door Finish Durability: Inspection of varnish/stain for UV and hand-wear.

13. Caulk & Seal Integrity: Energy efficiency check around frames and baseboards.

14. Mounting Stability: Stability check for wall-mounted fixtures/signage.

15. Texture Consistency: Professional audit of previous patch/texture work.

4. Limitations of Service (Legal Disclaimers)

• Visual Only: The Audit is strictly a visual inspection. It does not include dismantling walls, moving furniture, lifting fixed ceiling tiles, or performing invasive "gouging" or moisture probing.

• Non-Mechanical: The Audit expressly excludes HVAC, plumbing, electrical, or structural engineering assessments.

• Hidden Defects: London DRP does not guarantee the discovery of hidden or latent defects. The absence of a reported issue does not imply that no issues exist.

• No Warranty: This Audit is for maintenance planning purposes only and does not constitute a warranty or guarantee of building safety.

5. Deliverable: The Digital Roadmap

Upon completion of the Audit, the Client will receive a 1-2 page Digital Roadmap Report. This report is an informational summary of findings and a preliminary estimate for repairs.

Non-Binding: The findings in the Roadmap are estimates. Final costs are subject to a formal Quote and a signed Project Agreement.

6. General Business Terms & Ontario Compliance

• The 10% Estimate Rule:** In accordance with the Ontario Consumer Protection Act, should the Client proceed with a formal contract based on an estimate from the Audit, the final price will not exceed the estimate by more than 10%, unless the Client agrees to a change in the scope of work through a signed Change Order.

• The $750 Threshold:** For any projects estimated over $750.00, a separate, more detailed on-site assessment is required before a final cost agreement is signed.

• 10-Day Cooling-Off Period: For residential or "direct" contracts signed at the customer’s premises, Ontario law provides a 10-day cooling-off period during which the contract may be cancelled without penalty.

• Insurance:** London DRP maintains active WSIB and Zensurance Commercial General Liability coverage for all site visits.

7. Limitation of Liability

As the Audit is a complimentary service provided for planning purposes, London DRP’s maximum liability for any claims arising from the Audit or the resulting report is limited to the value of the fee paid ($0.00). To the fullest extent permitted by Ontario law, London DRP is not liable for consequential, incidental, or special damages.

8. Privacy and Data Collection

By requesting an Audit, you consent to the collection of business contact information and site photos for the sole purpose of generating your Digital Roadmap. London DRP complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). We do not sell or share your data with third parties.

9. Governing Law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

We, London DRP strive to provide the highest quality drywall and painting services to our clients in Ontario. However, we understand that occasionally issues may arise, and we are committed to resolving them promptly and fairly. Our refund policy is as follows:

Quality Guarantee: We stand behind the quality of our workmanship. If you are unsatisfied with any aspect of our services, please notify us immediately so we can address your concerns.

Refund Eligibility: Refunds will be considered on a case-by-case basis. We will assess the situation and determine if a refund is warranted, taking into account the nature of the issue and any applicable contractual agreements.

Notification: To request a refund, please contact us within 30 days of the completion of the project. We may require additional information or evidence to assess your request.

Refund Process: If a refund is approved, we will process it promptly using the original method of payment, unless otherwise agreed upon. Refunds will be issued for the portion of services deemed unsatisfactory, as determined by our assessment.

Non-Refundable Fees: Please note that certain fees, such as consultation or administrative charges, may be non-refundable. This will be communicated to you before the commencement of services.

We aim to resolve any disputes in a fair and amicable manner, prioritizing open communication and mutual understanding. If you have a dispute regarding our drywall and painting services, please follow these steps:

Direct Communication: Contact us directly to discuss your concerns. We encourage open dialogue and will make every effort to address your issues satisfactorily.

Mediation: If a resolution cannot be reached through direct communication, we may suggest mediation by a neutral third party to facilitate constructive dialogue and find a mutually acceptable solution.

Legal Resolution: In the event that a dispute cannot be resolved through mediation, both parties may pursue legal recourse as permitted by Ontario law. Any legal action shall be conducted in accordance with the applicable laws and regulations of Ontario.

If you need to cancel the services we have agreed to provide you, please let London DRP know in writing at least 30 days before the work commences to receive a full refund, including deposit.

Any cancellations that occur within 30 days of the work commencing, will result in the forfeit of the deposit. Any materials purchased for the project will remain the property of London DRP.

If you cancel a project after work has commenced, you will be invoiced for any costs, including labour, materials, and administrative, incurred by London DRP for services rendered that go above the value of the deposit. You may also be invoiced for lost labour hours if another project cannot be scheduled during the time allotted for yours.

All data exchanged for the purpose of payments is secured by applicable third parties (e.g., banking institutions, Quickbooks, etc.)

In the event of a data breach, the relevant authorities will be notified as well as any customers once it is verified they have been effected.

If the data breach occurs within one of our third-party service providers or their affiliates, we will notify you once we have established which of our customers it has impacted.

London DRP respects your privacy and information. Any details shared with us remain confidential and will only be shared with relevant employees for the purposes of carrying out the contracted services. We will not sell or share your information with any other companies without your explicit written consent.

If your data is ever jeopardized, we notify the relevant authorities and inform you once we have assessed the extent of the data breach.